The General Authority of Saudi Civil Aviation implemented during the phase of resuming flights inside Saudi Arabia, field trips at the airports with the aim of following up and monitoring the commitment of national air carriers and workers in Saudi airports in applying the precautions and precautions necessary to deal with the new Corona virus in order to ensure a safe travel journey that starts from home until arrival The traveler to his intended destination.
According to sources, field teams from the Civil Aviation Authority are working to monitor the most prominent observations through field trips, and reports are shared with the relevant authorities for the necessary work on time, in addition to field teams preparing periodic reports on the level of customer satisfaction and their observations on the services provided to them in Saudi airports.
During the resumption of domestic flights, the Civil Aviation Authority implemented several precise criteria to improve the experience of passengers in the Kingdom's 28 airports.
The authority supervises the application of precautionary measures and preventive measures in addition to providing excellent services for travelers and of high quality by monitoring travel points in Saudi airports by measuring waiting times and following up on the availability of all services that contribute to improving the experience of travelers and ensuring their travel with ease and ease and in order to ensure their safety by ensuring the availability of sterilizers And providing a modern technology to vote by means of travelers satisfaction measurement devices via (QR Code) technology that enables travelers to share their satisfaction with the availability of services provided to them at airports by scanning the voting code through their smart devices, to provide the option of voting for travelers without the need to touch devices .
In this regard, the authority has taken many steps aimed at developing the air transport system in Saudi Arabia to play its role effectively and improve the traveler’s experience as one of its priorities in order to provide the best services in accordance with the best international standards during the Corona pandemic and to improve the level of services provided to travelers based on the supervisory and supervisory role of the aviation and airports sector in a way Special.
The Civil Aviation Authority also works to improve the experience of passengers in airports around the clock, according to criteria and indicators through which to monitor and supervise the services provided to travelers and involve beneficiaries of services and stakeholders in developing those services.
It is mentioned that the General Authority of Civil Aviation is keen on developing and improving the field of services provided to travelers in the Kingdom's airports, speeding up and facilitating travel and reducing the time it takes for the traveler to finish the procedures before boarding the plane with the implementation of all preventive measures from the new Corona at Saudi airports in coordination with the Ministry of Health.